Technical Support Engineer

Key Responsibilities

  • Provide technical assistance to customers by troubleshooting and resolving hardware, software, and network-related issues.
  • Respond to customer queries via email, phone, or chat, ensuring timely and accurate resolutions.
  • Collaborate with development, QA, and product teams to escalate and resolve complex technical problems.
  • Document technical issues, resolutions, and knowledge base articles to improve support processes and customer self-service.
  • Assist in the installation, configuration, and maintenance of software and hardware systems.
  • Monitor system performance and provide proactive solutions to prevent potential issues.
  • Reproduce and document customer issues to aid in debugging and product improvement.
  • Provide technical training and onboarding support to customers for effective use of products and services.
  • Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction ratings.
  • Stay updated with the latest product features, updates, and technical standards to provide informed support.

Qualifications

  • 2-5 years of experience in technical support, IT support, or a similar role.
  • Strong understanding of operating systems (Windows, Linux, or macOS) and networking concepts.
  • Proficiency in troubleshooting tools and techniques, with hands-on experience using ticketing systems like Zendesk, Jira, or ServiceNow.
  • Familiarity with cloud platforms (AWS, Azure, GCP) and related services is a plus.
  • Basic knowledge of programming or scripting languages like Python, Bash, or PowerShell is advantageous.
  • Excellent problem-solving skills with a customer-centric approach.
  • Strong written and verbal communication skills, with proficiency in English (B2 level or higher).
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience in documenting technical solutions and creating user-friendly guides.
  • A degree in Computer Science, Information Technology, or a related field is preferred but not required.

About Us

At Fuzionest, we assemble senior-level, dedicated teams of developers, technical support engineers, and IT professionals to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including FinTech, PropTech, AdTech, HealthTech, e-commerce, and more.

Our Technical Support team plays a critical role in ensuring customer success by providing top-notch assistance and solutions for technical challenges. By focusing on collaboration and continuous learning, we strive to deliver outstanding customer experiences.

We foster a supportive and innovation-driven environment, encouraging team members to enhance their skills and contribute to improving support processes and tools.

Benefits

  • Career Development: Tailored growth plans to enhance your expertise in technical support.
  • Skill Building: Access to mentorship programs, workshops, and certifications.
  • Challenging Opportunities: Work on complex technical issues across diverse industries.

Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:

  • Comprehensive health and dental insurance.
  • 19 working days of vacation per year, increasing to 21 after two years.
  • Company-sponsored training and technical events.
  • Team-building activities and corporate retreats.
  • Access to corporate discount programs at partner stores, restaurants, and cafes.
  • Referral bonuses.

Additional benefits include:

Join Us

Engineer your success with Fuzionest and provide exceptional technical support in a team that values collaboration, innovation, and customer satisfaction!

Apply for Technical Support Engineer: